• Diploma, certificate, or equivalent qualification in Hospitality Management, Hotel Operations, or a related field.
• A minimum of two years of supervisory or management experience in Front Office, Guest Services, or Rooms Division operations within a four- or five-star hotel.
• Strong knowledge of hotel front desk operations, guest service standards, reservation procedures, and room inventory management.
• Practical experience using a Hotel Property Management System (PMS) and other relevant hotel operating systems.
• Excellent verbal and written communication skills.
• Demonstrated experience handling VIP guests, group arrivals, guest complaints, and service recovery situations.
• Proven leadership abilities, including team motivation, delegation, coaching, and performance management.
• Strong numerical skills and a sound understanding of guest billing, cashiering procedures, payment processing, and financial controls.
• Proficiency in Microsoft Office.
• Proven experience in developing, implementing, and maintaining departmental SOPs.
• Ability to work rotating shifts, weekends, public holidays, and other scheduled hours.

Please E-mail your resume and a written cover letter to nagma@azurabermuda.com. Please include at least two character and employment references.