JOB SUMMARY

The Team Coordinator/Receptionist helps create a warm, organized and efficient experience for patients while supporting the doctors. The role is best suited to someone who is friendly, reliable, detail-oriented and comfortable working in a fast-paced paperless environment with clear systems and high standards.

REQUIREMENTS (please read before applying)

• Applicants MUST have previous reception experience and/or medical administration experience to be considered.
• Preference will be given to candidates with a background in the hospitality industry.

KEY RESPONSIBILITIES

• Help set the tone for the day by opening and/or closing the clinic and ensuring the front desk is ready, organized and welcoming.
• Create a positive first impression by warmly welcoming patients and visitors in person, by phone, email, online booking and WhatsApp.
• Schedule and register new and existing patients accurately, while keeping patient demographics up to date.
• Protect patient confidentiality and handle patient information with care in line with PIPA requirements.
• Process patient payments accurately, including co-pays and uninsured visits.
• Maintain accurate patient records in the EHR and support a paperless, organized workflow.
• Coordinate off-site appointments such as diagnostic services, helping patients understand the next step in their care journey.
• Complete end-of-day procedure.

ADDITIONAL DESIRABLE QUALITIES

• Strong attention to detail, especially with scheduling, payments and patient information.
• Calm, organized and professional in a busy clinic environment, including during high-volume patient flow.
• Comfortable learning and using clinic software, payment systems, WhatsApp, email and online booking tools.
• Clear communicator with strong multitasking, follow-through and teamwork skills.
• Dependable, punctual and respectful of patient confidentiality.

WORKING HOURS

• Monday to Friday, 7:45 a.m. – 5:10 p.m., with a 1–1.5 hour lunch break, depending on clinic schedule.
• Occasional additional hours may be required for team coverage, training or clinic needs, with advance notice where possible.

BENEFITS

• Strong and supportive onboarding experience.
• Full health insurance coverage.
• Pension plan enrollment after a 6-month probationary period.
• 8 days of paid sick leave per annum.
• 15 days of paid vacation.
• Up to 16 Flex Days annually after a 6-month probationary period.
• Work with a motivated, supportive, fun team.

REMUNERATION

• Based on relevant experience and skills, and open to discussion with the right candidate.

HOW TO APPLY

Please email your resume and a brief cover letter to recruitingbda@gmail.com. In your application, please include your remuneration (salary) expectations. Only applicants who meet the experience requirements above will be contacted.