Hamilton Princess & Beach Club is hiring a

Concierge Agent

Deadline: 15 days

Permanent

Full-time

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For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy: Connecting guests to the extraordinary place we call home. Discovering a broad offering of career paths Learning and thriving among a group of international hospitality professionals Being passionate about people and attentive to the world - we are globetrotters! Going beyond the walls of our hotel to support our community. Taking pride in our differences.

Requirements

At least 2 years’ experience in a similar capacity or in a demanding guest facing role is required; experience in a luxury hotel environment is strongly preferred. Successful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous. Broad knowledge of Bermuda’s culture, history and tourism offerings is required. Demonstrate superior interpersonal skills and the ability to engage demanding clientele is required. Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required. Work well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all times. Proven ability to work cohesively as part of a team in a multi-culturally diverse environment. Demonstrate excellent administrative, written and verbal communication skills. Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera, In-Touch, I-Concierge) and MS Office Suite is an asset. Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required.

Salary

Not specified

Benefits

Not specified

Contact InfoHamilton Princess & Beach ClubNo contact information available

Application Deadline

Mar 26, 2026

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