Business Solutions Account Manager

Deadline: 7 days

Permanent

Full-time

⚠️ HOW TO APPLY - PLEASE READ: Follow the instructions found within this job listing:

➤ The "Apply Now" Button: If visible, this link may redirect you to an external website (not BermudaJobFinder) which may require you to create an account.

➤ Direct Application: If the job listing asks you to apply directly but the contact info is missing, please search for the hiring company online to find their details.

BermudaJobFinder is a job board and does not recruit, place candidates or accept applications. Please do not reply to email alerts with your resume.

Digicel Business is seeking a highly motivated individual with excellent communication, customer and relationship management skills for the position of Business Solutions Account Manager. The successful candidate will be accountable and responsible for the relationship, sales and customer satisfaction outcomes including sales target achievement for ICT and Corporate Mobile Sales (new business, retention and year on year revenue growth) in their client base.The incumbent will need to demonstrate a track record of achievement in previous sales roles and a hunger for achievement. The position will involve all aspects of pre-and-post ICT and corporate mobile Sales including prospecting, presenting, designing solutions, signing up customer contracts, as well as post-sales account support.The Account Manager will be a confident and driven, self-starter who acts as a team player in all interactions; provides a high level of customer service at all times, projects and maintains a positive image with those contacted in the course of their work & develops and maintains collaborative and respectful working relationships with team members and customers.Primary responsibilities will include (but not limited to):Lead the achievement of all sales objectives inclusive of sales targets, revenue and debt by new business acquisition, client retention (reduced churn), notable improved customer satisfaction and client engagementAuthor, implement and lead in collaboration with client(s) and the Business Account Development Plans for key clients representing the strategy, vision and client road map for mutual growth, improved relationship/customer experience and achievement of business goalsKeep accurate sales forecasting and reporting records driven by Salesforce and ensure all customer contact information is gathered and accurately entered into SalesforceLead and win (externally with the client and internally within the business) the top by value key new business acquisition opportunities annually and the top by value renewal opportunities annuallyCross and up sell all Digicel Business products and services wherever possibleParticipate in company events as assigned including trade shows and other eventsBe the “client ambassador” internally by leading the functional support teams (service, finance, product etc.) to deliver client visible improvement plans where needed to improve customer experience, reduce/eliminate debt and deliver valuable solutions as defined by the clientEnsure you liaise and collaborate with the pre-sales technical team to ensure that the solutions developed meet and exceed your customers’ expectationsPromote the Digicel Business 'brand' by exceeding customer expectations and ensuring high levels of customer satisfaction in the sales experience, maximizing solution sales and customer retentionAccountable for the development of high-quality proposals, bids and propositions to client audience that result in new business, relationships and solutions in client baseDevelop and own key relationships within client(s) base and cultivate meaningful new “win/win” relationships and “client coaches” that result in mutual success for the client and DigicelCommit to and adopt the sales Premiere Sales Metrics that include => 100% of sales on target rolling average, 5:1 pipeline to target ratio, 100% data accuracy, customer meetings and attendance at events, customer response times, 75% YoY win rate by value improvement, etc.Maintain 100% compliance with the sales KPI reporting and cadence inclusive of leading and lagging sales indicators, Sales Playbook, Sales Process, market insight and performance to sales targets

Requirements

The successful candidate will possess the following qualifications, skills and experience:Bachelor’s Degree in Business Administration or related discipline with a minimum of 5 years’ sales and account management experience within the telecommunications and/or technology industriesOR 7 years sales and account management experience within the telecommunications and/or technology industriesDemonstrated sales target achievement/over achievement requiredEnterprise, corporate and/or SME established relationships in their market preferredTarget Account Selling, Salesforce methodology, Miller Heiman, value-based selling and/or other sales system and methodology experience preferredGood standard of communication/presentation skills across the spectrum of client audience required; High emotional intelligence and listening skills requiredFocused, passionate and relentless in ability to achieve goals as well as collaborate across the external and internal broader community to enable mutual success. A “win/win” approach to profession and goals

Salary

Not specified

Benefits

Not specified

How to Apply

Interested persons should apply with a cover letter and detailed resume via https://careers.digicelgroup.com.

Contact InfoDigicel Business

46 Cedar Avenue, Hamilton, Bermuda, HM 11

441-500-5000

Website

Application Deadline

Mar 25, 2026

Don't miss a new job.

Subscribe to get notified as soon as new jobs are posted, plus receive helpful tips for job hunting and employment in Bermuda.

Related Jobs

Explore more sales, marketing, technology, consulting, administration and customer support jobs in Bermuda.

GoMo

NEW

Senior Phone Technician

Business Solutions Account Manager

Requirements

Salary

Benefits

How to Apply

Don't miss a new job.

Related Jobs

Senior Phone Technician

Go Mobile Global Consultants

Senior Fire Alarm And Suppression Systems Technician

BAC Universal Electric

Communications Manager

HSBC Bank Bermuda

Financial Controller - Bermuda

Ironshore Inc

Associate Head, Financial Reporting

Allshores

Medical Secretary/receptionist

Orthopaedic and Physiotherapy practice

Senior Fire Alarm And Suppression Systems Technician

BAC Universal Electric

Svp Treasury & Capital Planning

RenaissanceRe Holdings Ltd.

Senior Medical Technologist - Laboratory Services

Bermuda Hospitals Board

Sales Associate

Media Lounge & Café

Group Financial Planning And Analysis Senior Manager

acumen

Head Of Marketing, Communications & Events

BUSINESS DEVELOPMENT AGENCY BERMUDA

Sales Administrator

Bermuda Microsystems Group Ltd.

Senior Security Systems Technician

Xcaliber Limited

Senior Analyst Supervision (banking, Trust, Corporate Services And Investment) Department

Bermuda Monetary Authority

Technical Assistant

Freisenbruch Insurance Services Ltd.

Various Hospitality Roles

The Loren

Senior Corporate Administrator & Governance Officer

Hiscox

Head Of Risk

Ascot Underwriting (Bermuda) Limited

Executive Assistant, Quality & Sustainability Ambassador

Rosewood Bermuda

Save Time. Stand Out.

Professional Bio Template

30 60 90 Day Plan & Professional Bio Presentation Template

Modern LinkedIn Banner Bundle

Professional LinkedIn Banner Bundle

Minimalist LinkedIn Banner Bundle

Professional Reference Letter Template

Executive Professional Bio Template

Browse Bermuda Jobs by Category

Looking to land a job in Bermuda?

Essential Guides for Bermuda Job Seekers

Bermuda Work Permit Job Categories Explained

Salary Guide: Median Income by Industry in Bermuda

Understanding Bermuda Work Permit Types

New jobs delivered to your inbox every weekday.

Jobs

Move to Bermuda

Resources

For Employers