The position reports to the VP, Head of Electronic Banking and is responsible for supervising a team of administrators to ensure effective delivery of electronic banking channels to clients. Your responsibilities will include: Assisting the VP, Head of Electronic Banking to document and communicate business requirements for new products, programmes and services In the absence of the VP, Head of Electronic Banking, leading product related meetings and projects. Taking responsibility for liaising with Banking Operations, IT, Service Desk, and other internal teams and third-party providers to ensure adequate, timely and reliable support for existing products, as it relates to customer service Reporting, logging, and preparing incident reports. Providing management with completed logs as required Providing guidance and direction to the team Contributing to the effective utilisation and development of team resources Coordinating the distribution of workload and providing weekly progress updates Monitoring team performance on an ongoing basis, completing written appraisals when required Maintaining a sound knowledge of all approved procedures and policies Any other duties in relation to Online Banking, ATM product related matters, and Administration Your qualifications and skills include: High School Diploma or recognised equivalent Minimum of eight years of relevant work experience Self-motivated, mature, reliable professional with the demonstrated ability to work effectively as a team member with a very demanding work environment Sound working knowledge of MS Office suite of products; especially Excel and Word Proven Supervisory abilities Must have excellent oral and written communication skillsHigh School Diploma or recognised equivalent Minimum of eight years of relevant work experience Self-motivated, mature, reliable professional with the demonstrated ability to work effectively as a team member with a very demanding work environment Sound working knowledge of MS Office suite of products; especially Excel and Word Proven Supervisory abilities Must have excellent oral and written communication skills
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