What you need to know: The Head of Multinational Captive Reinsurance Service Operations Bermuda Hub is responsible for delivering the Captive operational client servicing and strategy across a broad and complex Multinational portfolio both on a premium and claims perspective. Lead captive service teams based In Bermuda and in full alignment with the Global Captive Client Servicing strategy, process and governance and in lock step with the Head of Multinational Captive Reinsurance Service Operations - UK Hub. Focus areas include Captive client servicing operations target operating model, value proposition, process & technology efficiency, data & analytics and enhance customer experience.
This role reports to Multinational Chief Operating Officer.
Responsibilities Include:
Global lead for AIG Multinational Internationally produced Captive service delivery which includes, United States, Bermuda, Canada and Latin American countries.
Support the team with any client or technical issues that arise.
Establish and lead newly formed Captive reinsurance servicing team based in Bermuda with highly skilled market leading servicing and performance reporting.
Strategic leader, partnering with MN product and regional leads and Head of Complex Accounts on both their client portfolio and growth and development.
Partner with Multinational Regional leads, with complex program design solutions, attend key client captive meetings, and resolve servicing escalations/challenges.
Manage and approve Captive funding service level agreement exceptions.
Enhance the governance framework by working with AIG Multinational's COO, Service Delivery leads, Product and Multinational Producing offices to ensure the delivery of consistent and efficient service to AIG's global Captive clients in line with bespoke service level commitments and minimum AIG standards.
Drive transformation by creating a multiyear strategy to optimize the operating model across and between the Captive Client Servicing Premium and Claims servicing teams with enhanced utilization and alignment of our global footprint, Captive and Facultative business operations outside of Bermuda and shared service support encompassing process, people, and technology enhancements.
Review, identify solutions and implement enhancements to standard practices, procedures, and controls to enable improved Captive servicing, including money movement, reporting and insight.
Lead development of data analytics requirements for our Captive business and align the requirements with Global Multinational Business Analytics & Intelligence teams, as integrated with Multinational Reinsurance Finance and Collections to bring insight and action to the performance management dashboard for management review & improvement.
Implement enhanced Client Service high risk reporting and communication to improve network response, escalation and expedite resolution time to enhance customer experience.
Collaborate with the Global Head of Multinational Complex Accounts to execute the Multinational Captive Operations strategy.
Collaborate with the COO, Global Head of Multinational Complex Accounts, and Head of Engagement to integrate Captive Client Servicing operations into the value proposition for external broker and client network and internal stakeholders.
Drive a One Team engagement model way of working and mindset across the Captive Client Servicing team, Collections, Claims and the larger MN Network.
Oversee audit, compliance and governance requirements are executed at high standards.
Foster an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning. Evaluate staff knowledge, skill gaps, training needs, and career development and deliver plans to address these needs, ensuring continuous knowledge improvement and staff advancement.10+ years of Multinational Captive insurance experience in positions of increasing authority, managing a global workforce of varying levels.
Established globally connected network across Products, Clients, Brokers and field across a global footprint.
Strong and deep knowledge of multinational end to end customer servicing workflow, tools, key stakeholders and key performance metrics.
Inspiring leader able to attract, engage, retain, and develop a high performing team to meet current and future business needs with ability to clearly articulate a strategic vision and execute the plan.
Proven successful management of business with comparative scale and complexity through periods of significant change.
Shared service team management experience
Excellent influencing and communications skills including effective engagement with senior level managers across multiple levels and areas of the company, and externally with key clients and broker partners.
Demonstrated change agent able to identify and implement operational and process improvements.
Strong analytical skillset with demonstrated written and verbal presentation at the executive level.
Bachelor's degree desired.
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Not specified
please submit a resume or CV to: hrbermuda@alg.com