Lead Technician

Deadline: 6 days

Permanent

Full-time

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Our client, goPoint Ltd., is Bermuda's exclusive NCR reseller for the hospitality, retail and financial sectors. They are seeking a Lead Technician to be responsible for upgrading customers from ISS45 to Encor Grocery POS, installing Point-of-Sales (POS) systems equipment, troubleshooting, repairing. This is a full-time, hands-on, position requiring a superior ability to identify/fix POS hardware and software issues. This is a Monday-Friday, 8:30-5 position, however after-hours support is required. Responsibilities will include: • Performing upgrades and hand holding customers post upgrade • Efficiently responding to maintenance requests and service calls • Servicing equipment such as POS and peripherals, self-checkout systems, scales etc... • Overseeing hardware maintenance, installation, multi-vendor maintenance and software support • Building and maintaining positive, long-lasting, relationships with customers • Performing maintenance, repair, and system overhauls (modular swaps and unit replacements) Producing timely and detailed service reports to the General Manager (closing weekly service calls) and documenting processes in the customer database Following all company's filed procedures and protocols • Contributing to the team culture by sharing technical information across the organization • Comprehending customer requirements and making appropriate recommendations • Training junior staff The successful candidate will have: A minimum of 5 years work experience working with ISS45/ Encor POS systems and proven experience performing relevant software upgrades At least three years of experience with the POS systems including integrated credit card systems • Must be highly proactive, engaged, and motivated, and hands-on approach, and be comfortable working in a client facing environment Familiarity with servers and creating software images PC skills, and some specific hardware and operating system familiarity Clean criminal background and excellent employment references

Salary

Not specified

Benefits

Not specified

Contact InfogoPoint Ltd.

SE Pearman Building 9 Par La Ville Road, HM11 Bermuda

info@iep.bm

296-0497

Website

Application Deadline

Feb 16, 2026

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