Head Concierge

Deadline: 2 days

Permanent

Full-time

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The Head Concierge serves as the creative and operational figurehead for Concierge services at Rosewood Bermuda, setting the vision, standards and tone for a function that is central to the guest experience. This is a hands-on, guest-facing leadership role with direct accountability for the daily operation of the Concierge department, whilst also defining how Concierge services are delivered across the property. The Head Concierge is responsible for curating highly bespoke, often inaccessible experiences, leveraging deep professional networks, relationships and intelligence to create moments that guests cannot easily source themselves. The position requires a seasoned international concierge leader with proven experience operating within top-tier luxury environments. The Head Concierge must demonstrate the ability to anticipate needs, create access where none appears to exist, and deliver experiences that consistently surprise and delight. The role acts as a trusted advisor to guests, a mentor to Concierge associates, and a key contributor to Rosewood Bermuda’s reputation for exceptional, intuitive hospitality.

Requirements

Minimum 2 years proven experience as a Head Concierge, Chief Concierge or senior international concierge within a luxury or ultra-luxury hotel environment. Demonstrated track record of curating bespoke, access-driven guest experiences reliant on professional networks, relationships and judgement rather than transactional booking. Experience operating within international luxury service standards, with exposure to high-expectation, high-net-worth clientele. Affiliation with Les Clefs d’Or or equivalent internationally recognised concierge association is strongly preferred.

Salary

Not specified

Benefits

Not specified

Contact InfoRosewood Tucker's Point

Human Resources

60 Tucker's Point Drive, Hamilton Parish, Bermuda

hr@rosewoodbermuda.com

+1-800-123-4567

Website

Application Deadline

Feb 5, 2026

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