Director Of Rooms

Deadline: 2 days

Permanent

Full-time

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The Director of Rooms provides executive-level leadership of the hotel’s Rooms Division, encompassing Front Office, Housekeeping, Wellness and Laundry operations. As a member of the Executive Committee, the role carries responsibility not only for day-to-day operational excellence, but also for strategic planning, financial performance, leadership development and guest experience outcomes across all rooms-related functions. The Director of Rooms plays a critical role in shaping the hotel’s service culture, operational discipline and commercial performance, working in close partnership with the Resort Manager and fellow Executive Committee members to deliver Rosewood’s Relationship Hospitality promise.

Requirements

Proven senior leadership experience as Director of Rooms or equivalent within a luxury or ultra-luxury hotel environment; experience operating at Executive Committee or Hotel Leadership Team level is essential. Demonstrated experience leading multiple Rooms Division functions simultaneously (Front Office, Housekeeping, Wellness and/or similar), with full accountability for service delivery, labor management and financial performance. Experience operating within complex, high-volume or high-expectation luxury hotels, including exposure to international brand standards, audits and governance frameworks (e.g. Forbes, LQA or equivalent). Strong financial acumen with direct responsibility for Rooms Division P&L performance, including payroll management, labor productivity, forecasting, budgeting and cost control. Demonstrated ability to analyze and interpret Rooms-related financial data, including occupancy trends, rate variance, productivity metrics and flow-through, and to translate insight into corrective action. Proven experience driving service excellence, guest recovery and quality improvement initiatives at a leadership level, supported by measurable improvements in guest satisfaction and sentiment metrics. Demonstrated experience managing change, operational complexity and performance improvement within established teams, including the introduction of new standards, systems or operating models. Experience working within a unionized or highly regulated labor environment, including the application of Collective Bargaining Agreements, disciplinary processes and constructive labor relations. Strong leadership presence with the ability to influence, challenge and collaborate at peer Executive Committee level, whilst maintaining credibility with operational teams. Proven track record in talent development, including succession planning, leadership coaching and performance management across multiple departments. Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, associates, senior leadership and external stakeholders. Ability to maintain composure, judgement and professionalism in high-pressure operational environments, including during incidents, service failures or peak demand periods. Bachelor’s degree in Hospitality Management, Business Administration or a related discipline is required; equivalent international experience may be considered.

Salary

Not specified

Benefits

Not specified

Contact InfoRosewood Tucker's PointNo contact information available

Application Deadline

Feb 5, 2026

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