HSBC is hiring a

Head Of Banking Operations & Customer Communications

Deadline: 3 days

Permanent

Full-time

At HSBC Bermuda, we're a trusted international organization, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our Network Market Operations team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. We need talent like you to help evolve and grow our business. In this role you will: • Manage and take ownership of the Banking Operations team and Global HSBC Universal Banking Customer Service • Build and maintain strong relationships with relevant stakeholders including, but not limited to, Lines of Business, Risk Stewards and Chief Control Officers Assess the operational risks inherent in the business, taking account of dynamic economic or market conditions, legal and regulatory requirements, operating procedures, management re-structures and the impact of new technology • Maintain oversight of outsourced services and develop strong relationships with colleagues based in offshore Global Service Centers, including production, actions, people and quality Management Information Manage operational capacity and capability to ensure delivery of services and quality levels at optimal cost • Monitor project progress, identify potential roadblocks, and escalate any risks, such as operational, regulatory, and financial crime risks To be successful in this role, you should meet the following criteria: • Good understanding of banking operations, as well as banking products and services • Excellent leadership qualities, with solid analytical and numerical skills, and attention to detail Excellent planning and communication skills, and the ability to develop solid relationships with a variety of stakeholders across seniorities and geographies When you join HSBC, you'll enjoy a supportive culture, a highly energised team, and have access to exciting opportunities and benefits, such as: Salary and benefits designed to give you a solid foundation for the present and future • Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities • Flexible working environment • Range of resources to support your mental, physical, and social well-being Opportunities to work internationally, and join a range of Employee Resource Groups Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Salary

Not specified

Benefits

Health Insurance
Life Insurance
Flexible Schedule
Professional Development

Contact InfoHSBCNo contact information available

Application Deadline

Dec 2, 2025

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