Head Of Quality, Control & Distribution Support

Deadline: 7 days

Permanent

Full-time

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At HSBC Bermuda, we're a trusted international organisation, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our International Wealth & Premier Banking ("IWPB") team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. We need talent like you to help evolve and grow our business. In this role you will: • Lead quality requirements, complaint-related risk management, and operational risk across the IWPB Distribution network • Manage and oversee the Distribution Business Continuity Planning ("BCP") and Business Impact Analysis ("BIA") plans • Develop and operate internal controls, ensuring consistent assessment of effectiveness to meet all regulatory and Global HSBC requirements • Effectively identify root cause and collaborate with key stakeholders to deliver robust action plans and appropriate solutions • Provide and assess management information/data, offering recommendations for improvement and identifying performance gaps To be successful in this role, you should meet the following criteria: • Proven experience in an operational role within a retail banking environment Solid understanding of Distribution channels and the Bermuda regulatory environment • Excellent verbal and written communication skills, with the ability to communicate with impact across varied audiences • A comprehensive understanding of risk management and a proven track record in ensuring compliance with regulatory processes • Experience in identifying, managing, and mitigating risk within a Bank Branch & Distribution environment When you join HSBC, you'll enjoy a supportive culture, a highly energised team, and have access to exciting opportunities and benefits, such as: • Salary and benefits designed to give you a solid foundation for the present and future • Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities • Flexible working environment • Range of resources to support your mental, physical, and social well-being. • Opportunities to work internationally, and join a range of Employee Resource Groups Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Salary

Not specified

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Flexible Schedule
Professional Development
Learning Budget
Employee Discount
Wellness Programs

Contact InfoHSBC Bermuda

37 Front Street, Hamilton Bermuda

Website

Application Deadline

Feb 11, 2026

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