Hamilton Princess & Beach Club is hiring a For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace”, we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. The position involves consistently offering professional, engaging, and proactive guest service, establishing positive relationships with guests, providing information about hotel services and island features, assisting with guest arrangements, ensuring cleanliness of the Concierge Desk and public spaces, and adhering to all safety policies and guidelines.- At least 2 years’ experience in a similar capacity or in a demanding guest-facing role is required; experience in a luxury hotel environment is strongly preferred. - Successful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous. - Broad knowledge of Bermuda’s culture, history, and tourism offerings is required. - Demonstrate superior interpersonal skills and the ability to engage demanding clientele. - Work well under pressure in a fast-paced environment while focusing on guest needs. - Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera, In-Touch, I-Concierge) and MS Office Suite is an asset. - Strong work ethic, highly responsible, reliable, and the ability to work shifts, extended hours including evenings, weekends and public holidays is required.
Not specified
Not specified