The incumbent patrols the property, monitors surveillance and access control, manages emergency responses and incident investigations, and maintains accurate safety and incident reports. CORE WORK ACTIVITIES: Patrol, Surveillance & Access Control - Patrol all areas of the property; secure rooms; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Emergency Response & Incident Management - Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Documentation & Administrative Reporting - Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Handle all interruptions and complaints. Provide proper paperwork to employees. Prepare and review written documents accurately and completely. Enter and locate work-related information using computers and/or point of sale systems. Employee Leadership & Guest Relations - Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Safety, Compliance & Physical Requirements - Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.