Customer Experience Manager

Deadline: 10 days

Permanent

Full-time

⚠️ HOW TO APPLY - PLEASE READ: Follow the instructions found within this job listing:

➤ The "Apply Now" Button: If visible, this link redirects you to an external website (not BermudaJobFinder) which may require you to create an account.

➤ Direct Application: If the job listing asks you to apply directly but the contact info is missing, please search for the hiring company online to find their details.

BermudaJobFinder is a job board and does not recruit, place candidates or accept applications. Please do not reply to email alerts with your resume.

As a Customer Experience Manager, you'll manage incoming customer issues, coordinate resolutions across our showroom, warehouse, procurement, and sales teams, and support our Sales/Account Managers in resolving their client concerns. If you're organized, proactive, and calm under pressure, you'll thrive here. Duties & Responsibilities: Act as the primary contact for customer inquiries and support issues. Take ownership of each case-from intake to full resolution. Work closely with the Sales/Account Managers to resolve client concerns quickly and professionally. Coordinate internally with showroom staff, warehouse, procurement, and management to investigate and resolve issues. Coordinate replacements, re-orders, returns, or vendor inquiries when needed. Communicate updates to customers clearly and promptly. Track and document customer cases and identify recurring issues or process improvements. Collaborate with management to strengthen the showroom and post-purchase customer experience. Build strong, positive relationships with customers through excellent communication and follow-through. Stay current on PTS's product offerings, tile characteristics, installation considerations, and maintenance guidance to provide accurate and confident support. Minimum Qualification, Experience & Skills: 3-5 years in customer service, client success, account support, or a similar role. Exceptional written and verbal communication, including preparing clear client-facing documentation. Strong ability to identify systemic issues and recommend process or workflow improvements. Capacity to learn technical, product-specific details quickly and confidently. Skilled at guiding clients through processes and helping them navigate stressful or unfamiliar situations. Able to manage sensitive, high-pressure cases with discretion, empathy, and calm professionalism. Experienced in triaging urgent issues, prioritizing effectively, and coordinating rapid solutions across multiple service providers. Experience in construction, interiors, or home improvement is an asset. Tech-savvy and comfortable using CRM systems and internal tools. Who Thrives in This Role: Someone who communicates with clarity, solves problems with curiosity and persistence, and instinctively elevates the customer experience. You'll be an advocate for our clients and a crucial connector across the PTS team.

Salary

Not specified

Benefits

Not specified

How to Apply

To apply, please send your resume to hr@ontru.bm, providing at least 2 professional references related to employment. All applications are handled in a confidential manner.

Contact InfoPembroke Tile & Stone

Ontru

Thistle House, Ground Floor 4 Burnaby Street, Hamilton HM 11, Bermuda

hr@ontru.bm

441-236-6878

Application Deadline

Dec 29, 2025

Bermuda Government

Permanent

Full-time

Butt

Administrator - Vault Operations

Butterfield

9 days

Permanent

Full-time

Make Your First Impression Count

Clean, professional templates for your resume, email signature and LinkedIn profile.

Resumes

Browse Bermuda Jobs by Category

Accounting Jobs in Bermuda

Actuarial Jobs in Bermuda

Administration Jobs in Bermuda

Automotive Jobs in Bermuda

Beauty Jobs in Bermuda

Caregiver Jobs in Bermuda

Charity Jobs in Bermuda

Childcare Jobs in Bermuda

Cleaning Jobs in Bermuda

Coaching Jobs in Bermuda

Construction Jobs in Bermuda

Consulting Jobs in Bermuda

Customer Support Jobs in Bermuda

Education Jobs in Bermuda

Engineering Jobs in Bermuda

Finance Jobs in Bermuda

Fitness Jobs in Bermuda

Food And Beverage Jobs in Bermuda

Government Jobs in Bermuda

Hair Jobs in Bermuda

Healthcare Jobs in Bermuda

Hospitality Jobs in Bermuda

Housekeeping Jobs in Bermuda

Insurance Jobs in Bermuda

Landscaping Jobs in Bermuda

Legal Jobs in Bermuda

Maintenance Jobs in Bermuda

Marketing Jobs in Bermuda

Nails Jobs in Bermuda

Nursing Jobs in Bermuda

Other Jobs in Bermuda

Personal Assistant Jobs in Bermuda

Recreation Jobs in Bermuda

Sales Jobs in Bermuda

Spa Jobs in Bermuda

Sports Jobs in Bermuda

Technology Jobs in Bermuda

Wellness Jobs in Bermuda

Looking to land a job in Bermuda?

We've got straight answers to the questions every job seeker asks, including:

Do I really need a work permit?
What's the actual cost of living in Bermuda?
Can expats actually get hired?
Is there really no income tax?

Essential Guides for Job Seekers

Learn how Bermuda's job market works—from permit types and job categories to employer requirements and key rules.

New jobs delivered to your inbox every weekday.

Subscribe to get notified as soon as new jobs are posted, plus receive helpful tips for job hunting and employment in Bermuda.

BermudaJobFinder

Jobs Tools FAQ Post a Job

About Subscribe

Disclaimer|Privacy Policy

Customer Experience Manager

Salary

Benefits

How to Apply

Don't miss a new job.

Related Jobs

Assistant Store Manager

Vineyard Vines

Operations Manager - Head Pastry & Chef (plant Based)

Siena Solutions Limited

Portfolio Manager

Butterfield

Pharmacists

People's Pharmacy Ltd.

Consultant Psychiatrist

Atlantis Limited

Butterfield Graduate Talent Trainee

Butterfield Bank

Warehouse Manager

TBA Wholesalers Limited

Maritime Site Supervisors

Security Associates

Clinical Manager

Bermuda Hospitals Board

Bus Operator

Bermuda Government

Administrator - Vault Operations

Butterfield

Make Your First Impression Count

Professional Resume Template

Professional Email Signature #5

Email Signature Bundle

Modern LinkedIn Banner Bundle

Professional LinkedIn Banner Bundle

Minimalist LinkedIn Banner Bundle

Lite Job Application Tracker

Job Application Tracker

Browse Bermuda Jobs by Category

Looking to land a job in Bermuda?

Essential Guides for Job Seekers

Bermuda Work Permit Job Categories Explained

Surprising Facts & Need-to-Knows About the Bermuda Work Permit System

Understanding Bermuda Work Permit Types: What Every Job Seeker Needs to Know

New jobs delivered to your inbox every weekday.