Sales and Services Coordinator

Bermuda Security Group (BSG) Limited, the longest-standing and premier full-service security and life safety company in Bermuda, boasts a remarkable 56 plus year history of trailblazing security innovations. Our dedicated team members deliver top-tier security solutions across the island, including Camera Surveillance and Analytics, Fire and Intrusion Alarm Systems, Vehicle and Asset Tracking, Executive Protection, Security Audits, 24/7/365 Monitoring Services, Access Control, Airport Security and more.

BSG has an exciting opportunity for a dedicated professional committed to excellent customer service to join our Sales and Service Team. This role entails serving as a liaison between the Company and its customers to handle customer queries, while collaborating closely with team members to ensure timely and professional resolution of customer queries and issues.

The successful candidate will be responsible for receiving, addressing, and tracking customer service issues from 8:00 am – 5:00 pm, Monday thru Friday and expected to:

• Receive and handle all incoming customer calls and queries, and liaise with relevant department(s) to ensure customer requests are addressed.
• Respond to customer queries in a timely manner via phone calls and emails.
• Receive, organize, and prioritize service calls (client appointments) for attendance.
• Prepare and manage daily, weekly, and monthly team member schedules.
• Coordinate and book meeting spaces, i.e., multi-purpose room.
• Setup, maintain and update customer records in company databases, e.g., MKS, Rapid, Anelto, etc.
• Review work orders daily to ensure all relevant data is populated, execute follow-ups with internal and external customers, schedule necessary return visits, and complete and invoice work orders in accordance with Finance Department procedure.
• Prepare customer proposals for review and issuance by the Head of Sales and Service or Designate.
• Attend and successfully complete company assigned development training and/or courses.
• Assist with company-wide marketing and promotional efforts, e.g., email notifications to clients.
• Action additional tasks as requested by the Head of Sales and Service or Designate relating to building the successful Bermuda Security Group brand.

Minimum Requirements

• At least three (3) years of work experience in a professional company or experience working in a customer service-related industry.
• A minimum of a high school diploma or equivalent, together with proven education or job-related courses
• Proficiency in the use of the Microsoft Suite
• Proven, excellent communication and customer relations skills with sensitivity to customer issues.
• High attention to detail, proactivity and ability to prioritize, multi-task and problem-solve in a dynamic and evolving environment.
• Excellent interpersonal skills and a team player's attitude

Bermuda Security Group Limited is an Equal Opportunity Employer and maintains a drug-free work environment. We are committed to fostering a culture that values and respects both our employees and customers. Our workplace promotes perpetual improvement and provides opportunities to thrive within an inclusive and diverse environment.