Hamilton Princess & Beach Club is hiring a For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy: Connecting guests to the extraordinary place we call home. Discovering a broad offering of career paths Learning and thriving among a group of international hospitality professionals Being passionate about people and attentive to the world - we are globetrotters! Going beyond the walls of our hotel to support our community. Taking pride in our differences Then this could be THE perfect opportunity for you, and we cannot wait to welcome you. #WeAreHamiltonPrincess Key Duties and Responsibilities Summary of Responsibilities: Reporting to the Housekeeping Supervisor, responsibilities and essential job functions include, but are not limited to, the following: • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues • Provide a warm, sincere and engaging service that ensures Guests feel valued • Ensure guest rooms are cleaned to exacting Fairmont standards • Report any maintenance defects in guestrooms and surrounding areas to Royal Service • Report ‘out of service’ rooms to Floor Supervisor or housekeeping office • Treat each and every Guest as a unique individual • Anticipate Guests’ needs with thoughtful and personal touches • Resolve Guest problems and never saying “no” without offering an alternative • Be an ambassador for the Brand, Hotel, Community and Colleagues • Be guided by Fairmont core values; respect, integrity, teamwork and empowerment • Clean and stock linen closet at the end of your shift • Turn in all lost and found items to Security following standard procedure • Provide night service (refresh rooms in the evening when required) • Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC). • Perform any other duties, tasks, and assignments within your department as required• Previous housekeeping experience in a luxury hotel environment is an asset • Excellent communication and organizational skills • Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment • Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift • Ability to work well under pressure • Knowledge of all hotel facilities and surrounding area is an asset
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