Butterfield is hiring a

Service Desk Supervisor

1 week

Permanent

The Service Desk Supervisor leads and oversees the Group Technology service management function, ensuring exceptional end-user experience and seamless IT support for Butterfield's Bermuda, Cayman and Halifax users.

Requirements

3+ years in technical infrastructure roles with 2+ years in service management leadership. Proven success in similar service delivery environments. ITIL v4 certification (Foundation minimum, Practitioner or higher preferred). Bachelor’s degree in IT, Computer Science, or equivalent experience. Exceptional communication and interpersonal skills. Ability to remain calm and decisive during critical incidents. Strong organisational and prioritization capabilities.

Salary

Not specified

Benefits

Not specified

Technology

Customer Support

Butt

ContactButterfieldNo contact information available

Application DeadlineMay 27, 2025

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