Hamilton Princess is hiring a

FRONT OFFICE SUPERVISOR

Deadline: 4 days

Job Type: Permanent

Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following: Oversee 24-hour shift operations aspects of Front Desk and Guest Services and be acting Manager on duty (if necessary) on the floor, to ensure department policies, procedures, and service standards are adhered to. Communicate through pre-shift briefings, emails, and departmental meetings all pertinent information for the respective shift and areas of operation. Review daily arrivals and identify special requirements with the Bell/Doorperson, and Housekeeping. Develop and maintain strong guest and owner relationships to ensure guest loyalty and adhere to program controls and compliance with Accor Live Limitless program. Identify and document all requests, expectations and biographical information for owner and guest profiles to facilitate creating personalized experiences and tracking in ACDC platform. Responsible for monitoring KIPSU, Royal Service, and Trust You platforms. Handle responding to guest and owner feedback surveys and reviews as needed. Adhere to all PCI Compliance measures for Front Office operations. Responsible for the smooth operation of the department in the absence of the Manager on Duty, and represent the department at meetings including pre-convention meetings. Coordinate staff schedule to ensure maximum productivity in favor of guest service while taking into account business volumes. Be actively involved in training and developing the colleagues of the Front Office Department. Assist in preparing departmental reports. Assist the Guest Service Managers in performance appraisals and progressive corrective action interviews and follow up when necessary. Responsible for ordering and tracking of Front office supplies based on supply and demand. Actively seek feedback from colleagues and guests, following-up and taking action to improve LQA, VOG, and CES results. Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC). Perform any other duties, tasks, and assignments within your department as required.

Requirements

Bachelor degree or Diploma in Hotel Management and a minimum of two (3) years of progressive Front Desk experience and (1) year of supervisory experience in a luxury hotel environment Front desk/Concierge experience is required A sound knowledge of Opera Property Management Systems and preferred Opera Cloud experience Must possess outstanding guest services skills and sophisticated verbal & written communication skills. Must be computer literate and have experience with Microsoft Window applications Must possess a professional presentation Strong interpersonal and problem solving abilities

Salary

Not specified

Benefits

Not specified

Contact InfoHamilton PrincessNo contact information available

Application DeadlineJul 25, 2025

Don't miss a new job.

Subscribe to get notified as soon as new jobs are posted, plus receive helpful tips for job hunting and employment in Bermuda.

Related Jobs

FRONT OFFICE SUPERVISOR

Requirements

Salary

Benefits

Don't miss a new job.

Related Jobs

Beach & Pools Supervisor

The Reefs Beach Club

F&B MANAGER

Rosedon Hotel

Assistant Restaurant Manager

Smian Limited Trading

Restaurants and Bars Manager

The Reefs

Front Office Supervisor

Hamilton Princess & Beach Club

Chef de Partie

Wahoo's Bistro

Sales Manager - Contractor

Bermuda Tourism Authority

Chef de Partie

Fusion Grill - Watford

Hospitality Project Manager

Westend Properties Limited

Senior Floral Designer

Miles Market Ltd.

Chef de Partie

Fusion Grill

Assistant Financial Controller

Rosedon Hotel

Night Auditor / Manager

Rosedon Hotel

Chef de Partie

Wahoo's Bistro

Baker/Pastry Chef(s)

AFP Company Ltd. trading as “Portuguese Bakery & Catering”

Sous Chef

AFP Company Ltd. trading as “Portuguese Bakery & Catering.”

Assistant Baker

Artisan Boulangerie Ltd.

Food & Beverage Runner

Anchor Restaurant, Bar and Lounge

Chef de Partie

Hamilton Eatery

Team Member

KFC Operations Ltd.

Browse Bermuda Jobs by Category

Looking to land a job in Bermuda?

Essential Guides for Job Seekers

Bermuda Work Permit Job Categories Explained

Surprising Facts & Need-to-Knows About the Bermuda Work Permit System

Understanding Bermuda Work Permit Types: What Every Job Seeker Needs to Know

New jobs delivered to your inbox every weekday.