HSBC Bermuda is hiring a

Service Manager

Deadline: 1 week

Job Type: Permanent

At HSBC Bermuda, we're a trusted international organisation, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our International Wealth and Premier Banking team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. We need talent like you to help evolve and grow our business. In this role you will: • Ensure fair outcomes for customers are delivered in all situations, and a consistently excellent customer experience Manage a team with general banking responsibilities, and provide coaching to assist them in spotting sales opportunities • Protect the Bank through vigilance against fraud, knowing your customer, adhering to regulations/policies, and minimizing operational risks Manage and support branch operations, adhering to customer service standards, policies/procedures, and the Bank's Code of Conduct at all times To be successful in this role, you should meet the following criteria: Previous experience in managing the customer experience, ensuring consistent, high-quality interactions across all touchpoints • Ability to effectively communicate policies and procedures to support good operational, financial and project management outcomes Proven ability to provide quality management information to stakeholders to meet business and regulatory requirements Excellent planning and communication skills, and the ability to develop strong relationships with a variety of stakeholders Ability to self-start tasks, work independently, and take initiative When you join HSBC, you'll enjoy a supportive culture, a highly energised team, and have access to exciting opportunities and benefits, such as: Salary and benefits designed to give you a solid foundation for the present and future Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities Flexible working environment Range of resources to support your mental, physical, and social well-being Opportunities to work internationally, and join a range of Employee Resource Groups Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Salary

Not specified

Benefits

Flexible Schedule
Professional Development

Contact InfoHSBC BermudaNo contact information available

Application DeadlineJul 30, 2025

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